Last updated: September 21, 2026
Delivery in Metropolitan France and the United States
Free delivery in Metropolitan France and the 48 contiguous United States to the address provided by the customer when ordering. Deliveries to the United States are limited to the 48 contiguous states: Alaska, Hawaii, and U.S. territories are not served.
No unannounced delivery, handling, or customs fees will be charged to the Customer upon receipt.
Preparation and shipment
Preparation and shipment: 1 to 3 business days, Monday through Saturday, excluding holidays, starting from when your order is processed.
Cut-off time and order processing
Order cut-off time by destination: 5:00 PM Paris time for Metropolitan France; 5:00 PM New York time (Eastern Time) for the United States. Local times account for seasonal time changes. An order with payment confirmed before 5:00 PM in the corresponding time zone for its destination, Monday through Saturday excluding holidays, is processed on the same day. Orders placed after 5:00 PM, on a Sunday, or on a holiday are processed on the next business day. Same-day processing does not mean same-day shipping.
Transit
Transit after shipment: estimated 7 to 14 business days, Monday through Saturday, excluding holidays. The preparation time is added to the transit time.
Total delivery time
Total estimated time to receive your order: 8 to 17 business days, both in Metropolitan France and in the 48 contiguous United States. Days are counted Monday through Saturday, excluding holidays. This period is calculated from the time of your order if payment is confirmed before 5:00 PM in the time zone corresponding to its destination on a business day; otherwise, the calculation begins on the next business day. Sundays and holidays are not counted.
Carriers and tracking
Orders are entrusted to DPD or DHL depending on the package dimensions and the destination.
A tracking link will be sent to you by email as soon as your order is shipped.
Please ensure that the delivery information provided at the time of ordering is accurate and that someone is available to receive the package.
Damaged, incomplete, or undelivered packages
Upon receipt, we recommend that you check the condition of the package and the product.
If your item arrives damaged or is defective, please contact our customer service team by attaching your order number and photographs of the product to contact@casalaia.com as soon as possible. This recommendation does not limit the legal warranties you are entitled to.
Customer service hours: Monday to Saturday, 9:00 AM to 6:00 PM Paris time.
If your package appears lost or has not been delivered within the announced timeframe, please contact our support team: we will initiate the necessary checks with the carrier and offer you an appropriate solution.
